Terms & Conditions

This website is designed exclusively for use by City Supply Corporation and the State of Wisconsin Department of Administration and authorized end users.  Pricing and policies published on this website are exclusive for the State of Wisconsin in accordance with contract no. 15-48500-501.  The contract period is from September 1, 2005 through August 31, 2008 with two potential, one-year extensions if mutually agreed upon by both contracted parties.

Quality Assurance and Warranty Guarantee

City Supply Corporation will guarantee its products to be free from defects in materials and workmanship, given normal use and care, over the period of the manufacturer’s warranty.  City Supply will immediately repair or replace without charge any product or part that proves to be defective or fails within the warranty period as specified.

Pricing

Contracted Items are published on this website, under the ‘categories’ menu, in the ‘State Bid Items’ section.  Prices for these contracted line items are firm for 1 year.  Additional adjustments of the contract list may be requested by either party as necessary throughout the life of the contract.  Items not on the Contract List are priced as a discount off of the Manufacturer Suggested Retail Price (MSRP).  Any other items not listed on the contract or covered by the manufacturer-based discount are priced based on a blanket product discount provided by City Supply Corporation.  All price increases are subject to annual review.

Discounts & Incentives

In addition to the Contract Lists and discounts off products, City Supply Corporation provides additional incentives for large order sizes.  These discounts are set forth in Appendix 1 of the Contract and will not change during the term of this contract.

Return Policy

There will be no return fees charge to the State for inaccuracies or other errors on the part of City Supply Corporation. 

Any product delivered in poor condition, in excess of the amount ordered, or not included on the original order, may be returned to City Supply’s warehouse at City Supply’s expense within 30 days of Authorized User’s receipt of merchandise.  Credit for goods returned will be made within 2 business days of City Supply receiving the returned product.

City Supply Corporation will bear all shipping and insurance costs relating to the return of merchandise due to failure of performance.  At the State’s discretion, City Supply Corporation will refund the State or replace the product.

The State Agency/Authorized User will only be responsible for costs of preparation of a product for shipping & all shipping costs, if the product is returned to City Supply Corporation due to an order error on the part of the Authorized User.

City Supply Corporation will not charge the State of Wisconsin or their Authorized User any restocking fees associated with any returns.

Product Availability

There will be no cancellation of products used without an equal and acceptable replacement approved by the designated State of Wisconsin representative during the term of the contract.

City Supply Corporation will deliver products by the delivery date specified in a Purchase Order or within seven days after receipt of the order if not date is specified.  City Supply Corp. will notify the proper State of Wisconsin representative in case of any delays resulting from manufacturer backorder or discontinuation of a product, and will work with the Contract Manager to identify and make available an equal and acceptable replacement.

Shipping Policy

All pricing reflects shipping that is F.O.B. delivered to the specified location and includes shipping costs.  There will be no “small order,” “minimum order,” “special order,” charges or surcharges, including fuel or freight.  Any rush delivery that occurs as a result of City Supply Corporation’s error (e.g. out of stock) will be free of any freight or handling surcharge.

Ordering Methods

Each Authorized User will be responsible for placing its own orders, which may be accomplished by written purchase order mailed to:

City Supply Corporation

State of Wisconsin Account Manager

2317 Parmenter Street

Middleton WI 53562

Or by telephone at 608-836-7771, fax at 608-831-9674, email at sales@citysupplyonline.com or online at www.monsterjanitorial.com/stwisc .

Payment Options

Authorized Users will pay City Supply Corporation by check, electronic funds transfer, or with the State’s authorized procurement card.  City Supply will accept the State’s card for single purchases under the per transaction limit for the respective Agencies/University System.  Standard payment terms for Authorized Users are net 30 days from product delivery or invoice receipt, whichever is later.

Material Safety Data Sheets (MSDS)

Material Safety Data Sheets (MSDS) are available upon request from City Supply Corporation.